Entrance to the office of the General Treasury for Social Security on the day the Council of Ministers plans to approve a deferment of contributions for the self-employed and part of SMEs, which can be six months, in addition to the emergency allowance. for vulnerable groups such as domestic workers, as part of the Covid-19 anti-shock mitigation plan, in Madrid (Spain), March 31, 2020; MINISTERIAL COUNCIL Marta Fernández / Europa Press (PHOTO)
Social Security has urged its office workers to make a number of changes to their meetings with citizens. In a circular to which this newspaper had access, the public authority requests that visits be made to those people who doubt that no more than 15 minutesthat 10 minutes is enough to serve them.
For this reason, on the part of the Ministry and the “lack of appointments and general delays in their appointment throughout the country”, it is considered necessary to strengthen the direct attention to the citizen and improve access to our services, therefore the cooperation of all provincial governments is necessary.
On the other hand, the Ministry of Workers assures that every possible means is being used to unlock the intensive waiting list in order to be able to make an appointment at the office in Spain. Social Security will promote new “organizational formulas” through the creation of telematics provincial units, “which will reduce the burden of tasks that have so far been carried out in CAISS other than nursing, and on the other hand, new institutional goals will be implemented for 2023 that will make it easier to maximize care levels. CAISS staff and temporary staff recently recruited to work in this area.”
Finally, the Escrivá-led institution will try to improve and allocate resources to the phone calls that have caused so many problems for switches since the coronavirus hit.
In addition, in order to be able to apply to social security offices for any type of consultation, it is necessary to have a receipt with an appointment. The business makes it clear to its employees that they will not be able to make any requests without prior authorization.
There will be an exception for pensioners.
However, the ministry makes exceptions for people over 65 years of age. Social Security notifies officials that they will be able to attend this group due to being subject to the “digital divide” if “it has been confirmed that they did not request an appointment online.”
A theory that unions completely reject. “CEO says vulnerable people affected by the digital divide and those over 65 who do not make an appointment should be treated without an appointment as a priority…. And this gesture on their part sounds very good, but it does not guarantee the attention of this group and we do not know how these conditions will be accredited if it is with a “digital divide and / or vulnerability map”, the unions emphasize. .
“When over 65 years old It is clear that with the DNR. but remains
waiting for him to accredit an absurd and contradictory condition
who did not receive an appointment,” they note.
The unions, they explain, will file a formal complaint with the ministry because they consider it “a violation of recognized trade union rights because
implementation of organizational and managerial measures can never
be restrictive or in conflict with consolidated rights throughout
Social security employees, without prior informing the social part.
As the officials explain, the ministry is “looking the other way” and does not realize that “the big problem in the system” is the lack of personnel”, and continue to “not digest it”.
This newspaper has already counted how dozens of people who were close to retirement and started with the bureaucracy ended up in endless queues, which forced them to “migrate” to other provinces in search of former appointments.
Social security unions say it’s a common experience with a glaring shortage of existing staff for four years, with little to no improvement. “This is a problem that exists and arises especially in large cities such as Madrid, Barcelona, Valencia and Bilbao”, explained Jesús Vila, CSIF representative in the field of social security.
It should be remembered, in turn, that the unions were wary of the fact that the staff is a veteran. State administrations will lose in the next five years 330,800 employees due to retirement and over the next decade, 905,100 people are projected to reach retirement age, representing 30% of the current workforce.
Most of these pensioners come from the 80s and 90s, when “many thousands of young people joined the Administration for the Development of the Autonomous State and the Improvement of Social Security in Spain,” according to the CSIF report.
Breaks at work
But Social Security is not the only ministry where civil servants accuse their ministers of not creating a proper working environment. Since last January, unions represented in the Labor Party have been holding work stoppages and strikes for “violate the signed agreement» July 7, 2021.
The trade unions blame the Ministry of Labor and Social Economy and the Ministry of Finance and Public Functions for the lack of progress in the agreement, signed more than a year and a half ago, and for the deterioration of the work of the Inspection Services in the absence of the necessary measures to correct its shortcomings.
Strikes are planned until Feb. 22, when unions anticipate another day of strikes if affected ministries continue to work without offering an alternative to officials’ demands.
Source: El Independiente