“Everything is broken,” say the residents of a house in Balneario Camboriu, on the north coast of Santa Catarina. In a video recorded by Michelle Silveira Stypulkowski, the wires of the electric fence can be seen broken, and the reason for this is a package from the post office, which, according to Michelle, was thrown over the wall.

A resident reported damage to the electric fence – Photo: Personal archive

The order was from her neighbor who lived upstairs. She was not at home at that time, but Michelle and her husband were, but did not hear anything. “He only noticed it when he went into the kitchen, looked through the shutter and didn’t see the electric fence, and when he looked to the side, he saw that it was off,” he says.

The electric fence was installed by the couple when they were the only occupants of the condominium. Fence wires fell out of the wall. “We repaired it ourselves, it’s crooked because one wire got snagged, others pulled, we made a workaround to keep it connected,” he says. Watch the video:

A resident reported damage to the electric fence – Video: Personal archive

Residents who own the order can file a complaint directly with the post office. Requested report, the mail sent a note with the state’s position.

“The company clarifies that the above behavior is inconsistent and is not part of a model that needs to be adopted. The procedure in this situation is to collect a signature at the time of delivery. If the customer is not at home, the postman must indicate the information “Recipient is absent” and return the next day, or at another date and time, for a new attempt to deliver the object.

One of the strategic goals of Correios is to always strive for excellence and customer satisfaction.”