Technology is enabling better public transport management in Florianopolis – Photo: Disclosure

Florianópolis, a benchmark for technology, tourism, innovation, quality of life and sustainability, attracts more and more visitors and residents every year. According to the BIGS (Brazilian Institute of Geography and Statistics) 2022 census, since 2010 the population of the capital Santa Catarina has grown by 27.53% and now has 537,213 inhabitants.

These accelerated growth rates bring numerous benefits, but also serious challenges, such as increased risks to the health and safety of citizens, more frequent environmental impacts, and heavy traffic.

In order to ensure adequate management of public transport in the city, Consórcio Fênix, the company that operates public buses in the capital, invests in technological innovation actions and solutions. “Thanks to technology, we have improved management by striving for safety, trust, practicality and ease of use of the transport system,” comments Marcelo Biasotto, technical coordinator of Consórcio Fenix.

According to Biazotto, these technology solutions are being used, for example, to track buses, provide service management and online passenger information, which gives predictability and confidence in the use of the collective. The company’s vehicles are also equipped with an on-board video surveillance system, which guarantees greater security through real-time monitoring of what is happening and online access to more than 1,500 cameras installed on buses.

Another innovation was the update of the electronic ticketing system to the online platform, which provides new opportunities for purchasing tickets online with payment via pix: single tickets with a QR code via a smartphone and the purchase of a transport card top-up. In addition, new vehicles manufactured using Euro 6 technology will start operating this year, which will contribute to the sustainability of operations.

Other processes offered by the company to the user

— Service applications for the client;

– Si.Go: buying a ticket using a QR code and replenishing a transport card, annual re-registration of students, applying for a preferential card and much more;

– Floripanoponto 2.0: Real-time bus schedule and location query, route planning, boarding alert and card top-up purchase.

Innovations in the Metropolis fleet in Greater Florianopolis

The company stands out as a technology pioneer in the regional transport sector.

Metropolis Innovates Public Transportation in Greater Florianopolis – Photo: Disclosure

According to IBGE data, not only has the capital experienced an impressive jump in recent years, but the major municipalities of Greater Florianopolis have also experienced significant population growth over the past 12 years. San Jose, today the state’s fourth most populous city of 270,295, had a population of 60,491 during that period, an increase of over 28%. Palos has already seen a growth of 62%, with a further 85,264 inhabitants living in the municipality, while Biguaçu has increased its population. population by 31% (18,567 people) since 2010.

To accompany this evolution, Metropolis, the representative of Greater Florianopolis Intermunicipal Public Transport companies, invests in innovation and stands out as a pioneer in bringing technological innovation to the regional transport sector. To ensure security, efficiency, usability and speed for users and partners, the company has implemented a number of enhancements to improve customer experience and operational efficiency.

Some of the activities already implemented by Metropolis stand out, including online customer service in the cloud. “Metropolis has implemented cloud-based online customer service software to enable more flexible and efficient interaction. This system not only makes it easier for users to access help, but also generates service metrics for managers, allowing for continuous evaluation and improvement of services,” explains Vinicius Cofferri, Administrative and Finance Manager for Metropolis.

Another important change in the daily life of users was the emergence of card machines to pay for trips. An innovation that allows the company to go directly to the consumer, making it easier to obtain loans for use on buses and providing a more comfortable and efficient experience.

Metropolis buses are also equipped with the latest technologies, including advanced ITS (Intelligent Transportation System) solutions. Electronic ticket validators in vehicles are also equipped with a 7-inch touch screen, allowing passengers to easily determine the fare amount and available balance.

Check out other promotions developed by the company:

Advanced Tracking and Telemetry – Photo: Disclosure

– Advanced tracking and telemetry: Driver terminals are connected to validators via Wi-Fi, providing the CSC (Operating Control Center) with accurate information about the location of vehicles.

– On-board camera system: cameras integrated into the ticketing and telemetry system capture geo-referenced events such as card usage, sudden braking and unauthorized route deviations.

– Integrated KIM app: The KIM app allows you to top-up credit, make payments in various ways, view balance and statements, block in case of loss, view timetables and routes, as well as the location of buses and nearby bus stops. For more information visit the site.