On the first weekend, when Movistar and Orange customers wanted to watch matches offered by Dazn through a mobile device, incidents recurred.

First of all, OTT-related setbacks occurred during the first game on Saturday, Rayo Vallecano-Real Sociedad and Athletic Bilbao-Real Madrid.

The clash in Vallecas is because it was Dazn’s first offer of the weekend and the second due to strong demand for the day’s close, sector sources and front liners explain. efe.

The errors occurred due to Movistar and Orange users who did not activate their account and wanted to watch the game outside the decoder. The avalanche of registrations was such that the system could not stand it, and the Dazn platform could not absorb all the requests. However, according to OTT sources, “spectators were able to activate it before the end of the game.

The same sources claim that Movistar and Orange customers who have a football package can easily activate the Dazn app if they want to watch OTT games without using a decoder.”

In this sense, the platform has been warning customers for several weeks to phone and orange Those who have started football and want to watch the day on mobile devices should download the application. But the truth is that the information did not seem to reach all users, and the rush resulted in operators’ customers not being able to watch games for many minutes.

Both Movistar and Orange once again received “thousands of calls” at specific times this weekend, which “destroyed the customer service centers” that were trying to resolve the issue, this paper has learned.

Orange and Movistar have launched special channels for advising users who have not yet downloaded the Dazn app. For example, a French operator activated a WhatsApp channel to explain how to watch games from the operator.

In that sense, Dazn hopes that as the weeks go by when users have already signed up, this type of issue won’t happen again because there won’t be as many requests piling up at the same time as happened this weekend, last week.

It should be remembered that Telefónica and Dazn have won the tender for La Liga audiovisual rights for the next five campaigns (2022-2027) for close to 5,000 million euros. Telefónica (Movistar) purchased 5 games per day plus 3 full days, and Dazn acquired 5 games per day. Orange offers football under separate agreements with a Spanish operator and sports platform.

Dazn Raises Prices

Meanwhile, Dazn continues to grow in Spain and Europe. The last important agreement was announced a few days ago with Amazon. This agreement will allow you to distribute your content through Prime Video as a new additional channel.

As such, Amazon Prime customers in Spain and Germany can access Dazn’s live and on-demand sports content directly from Amazon’s video platform.

Finally, it should be noted that Dazn has communicated to its customers that it will additional raise to all our customers starting next February. The hardest hit was the DAZN Essential plan, which increased its monthly plan by €6 from €12.99 to €18.99. Although, if you want to pay right away with an annual subscription, it will cost you €149.99, whereas it used to be €129.99 (with a 1-year commitment).

For its part, the Dazn Total plan, which includes five La Liga games, will cost between €24.99 and €29.99 per month. In addition, the number of devices that can be connected at the same time has also been reduced from 5 to 3.